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Scoot to re-locate from Terminal 2 to Terminal 1 at Singapore Changi Airport

Press Release   •   Nov 15, 2018 11:00 +08

Singapore, 15 November 2018 – Scoot will be moving its operations from Terminal 2 (T2) to Terminal 1 (T1) of Singapore Changi Airport in the last quarter of 2019. The shift to T1 will facilitate Scoot’s growth plans and bring an enhanced experience to its customers.

Scoot projects double-digit annual growth over the next three years. At the same time, from a recent post-flight customer feedback survey conducted by Scoot, one key touchpoint that the airline wants to enhance is the check-in and boarding process.

To better support airlines for future growth, Changi Airport has been undertaking upgrading works to expand the passenger handling capacity of T1, with the project expected to be fully completed in 2019. At the Arrival level, an all-new and expanded Meeters & Greeters Hall has welcomed travellers since April 2018. The Arrival level will be seamlessly integrated with Level 1 of Jewel Changi Airport when it opens next year. The Baggage Claim Hall is also being expanded to incorporate more baggage claim belts to serve more arriving flights.

In the T1 Departure Hall, refurbishment work has just been completed. The upgraded facility features a central Fast and Seamless Travel (FAST) Zone where passengers can check in and drop off their bags at the self-service automated machines. With these upgrades and expansion works, T1 is ready to handle the increased scale of operations that Scoot’s projected growth will bring. Scoot customers can look forward to a more intuitive check-in flow, as well as a refreshed and more spacious terminal experience at T1.

Scoot CEO Mr Lee Lik Hsin said, “The move to T1 will be beneficial for several reasons, chief of which being that it will allow us to continue serving our growing customer base comfortably and meet their needs for a fast and fuss-free pre-flight experience. We are working hard to achieve a seamless transition for our customers, employees and service partners, and we look forward to welcoming everyone to our new home in T1 next year.”

Managing Director of Airport Operations Management at Changi Airport Group (CAG), Mr Jayson Goh said, “CAG periodically reviews the allocation of airlines across all terminals to provide sufficient terminal capacity for future traffic growth. At the same time, we hope to enhance passenger experience by optimising the use of space for smooth airport operations. CAG will work closely with Scoot to ensure that its relocation to T1 is seamless for all its passengers.”

More details of Scoot’s move to T1 will be announced when available.

About Changi Airport Group

Changi Airport Group (Singapore) Pte Ltd (CAG) (www.changiairportgroup.com) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport (IATA: SIN, ICAO: WSSS) followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport (IATA: XSP, ICAO: WSSL) and through its subsidiary Changi Airports International, invests in and manages foreign airports.

Changi Airport is the world's sixth busiest airport for international traffic. It served a record 62.2 million passengers from around the globe and handled 2.13 million tonnes of airfreight throughput in 2017. More than 400 retail stores and 140 F&B outlets are situated across four terminals to cater to passengers and visitors. With over 100 airlines providing connectivity to 400 cities worldwide, Changi Airport handles about 7,200 flights every week, or about one every 80 seconds.

About Scoot

Scoot is the low-cost arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. Scoot has carried sixty million guests and now operates a fleet of 18 state of the art, widebody Boeing 787 Dreamliners and 27 young and modern Airbus A320 family aircraft, with two more Boeing 787 Dreamliners and 38 Airbus A320neo aircraft on order. Scoot’s network presently encompasses 66 destinations across 18 countries and territories. Scoot provides – in addition to fantastic value airfares – a safe, reliable and contemporary travel experience with a unique attitude – Scootitude. Offering amenities including on-board Wi-Fi Internet connectivity and in-seat power on selected flights as well as the ability to redeem and accrue Singapore Airlines KrisFlyer miles, Scoot was voted 2015, 2016, 2017 and 2018 Best Low Cost Airline (Asia/Pacific) by AirlineRatings.com and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 and 2018 by Skytrax. Scoot is passionate about making travel attainable for all and enabling people to embrace the full potential of what we term Wandermust - the innate need that humans have to travel and seek new experiences. Book your tickets at FlyScoot.com or contact our Call Centre. Find out more on FlyScoot.com, Facebook.com/FlyScoot, Instagram.com/FlyScoot, and Twitter.com/flyscoot